Store Policies

SHIPPING:

Orders ship same day or next day. If an item is on backorder it can take 3-10 days, unless stated on item description. We ship Tuesday-Saturday. Shipments may move slower on National Holidays. We are HAPPY to offer everyone $2 shipping! 

EXCHANGES:

How can we help?

  • My Texas Sweet Tees T-shirt is misprinted or has a hole in it. Don't worry! We will replace the shirt for you. Email us now.
  • My item doesn't fit me just right. We offer exchanges or store credit. Just click here to let us know, we will walk you through the rest.
  • I don't like what I received. No problem, we can issue you a store credit for your item and send you a label.  Click here for a store credit.

If you need to exchange, please email us first and we will make sure we have what you need. Buyers are pay for the new label and return label that we will email to you. You can reuse our packaging or boxes to ship items back. We know it is scary to order online, and we are always available to help! After the package is received, you have 14 days to exchange. After the 14 days, we cannot except any items or tees. Shipping fees are non refundable. If you are returning an item, that total will be subtracted from your store credit.

HOLIDAY ITEMS/TEES: No holiday themed shirts or items can be returned or exchanged after the holiday. 

BOUTIQUE CLOTHING/GIFTS/FOOTWEAR: Exchanges or store credits are allowed on boutique clothing (t-shirts, tops, outerwear, bottoms, footwear). All items must be in their original condition with tags attached, unwashed, and unworn. If these items show wear, stains, scuffs, without tags/ without shoe box we will not be able to exchange or issue  a store credit. We do not issue refunds, only store credit. Gift items and jewelry are final sale. Sale items marked at 30% or more are final sale. Please email us for exchanging boutique items, we want to make sure we have your size! txsweettees@gmail.com

HOLIDAY EXCHANGE: All items purchased during December, will have a extended exchange policy of January 10th. You must have the receipt, and all items must have tags attached, show no wear, tear, and must be unwashed. All shoes must be returned with the box. Gifts items and jewelry are all final sale. 

Made a mistake? Here is a step by step guide to return items:

We are happy to offer $2 shipping on your first order. If a exchange is needed we now offer a "$6 Ship It Back" deal.  A flat $6 fee for getting just what you need. This includes a return label for shipping items back and receiving new. 

• Go to this link to fill out your return details, http://texassweettees.com/exchange-label

• We will mail out your new item and a return label. 

• Once you receive it, pack the returnable item(s) safely and securely for shipping.  

• Stick the return label we sent you on the package and place in your mailbox or drop off at your local post office. (Usually you can reuse our packaging and retape)   .

LOST MAIL:

If your package is lost here is what you can do:

1. Check tracking number is USPS.COM. Sometimes it can give you more details as to where your package is. 

2. Check with your local USPS post office. 

3. Message us, we have no problem helping you track down your package. 

*we are not responsible got lost packages, but we are always here to help you find them. 

CARE INSTRUCTIONS:

Please read all tags for care instructions.

 

GIFT BOXES
Shipping:
Typically our gift boxes will ship 1-3 business days after the order is placed. If you need your box by a special date, please email us.  We are not responsible for lost gift boxes in the US mail. We ship all boxes with USPS Priority.
Refunds/Receipts: 
Gift receipts are not included in the gift boxes. Receipts are emailed to the email provided when the order is placed. Refunds are not giving on gift boxes unless we packaged something wrong.

 

FAQ

  • Who makes our shirts? We do! All designs are created in house and copyrighted to us. Some of our shirts are made at our warehouse and some are made at a local print shop to us. 
  • How does sizing work? Most of our tees are unisex, and fit just like a regular t-shirt. Some of our styles are a "women's fit" and may be a loose,flowy style but still true to size. 
  • How long does shipping take? We work in the shop and ship Tuesday-Saturday. Once you order, you can expect your shirt to deliver 2-6 business days.
  • What if we are out of stock? Most of the time we are reprint and restocking. There are times printing can fall behind, which can affect our typical turnaround. If you would like to exchange a shirt that is out of stock, we can offer you a store credit. 
  • My shirt doesn't fit, now what? No worries, we always do exchanges. Just email us txsweettees@gmail.com
  • I was sent the wrong item!? Yikes, sorry about that. We are human and sometimes get a little ahead of ourselves. We will always fix our mistakes and our own costs. 
  • My item is damaged. No worries, please send us a picture (click here) of the damaged item, and we will fix it. You have 2 days after the package is delivered to notify us of damages. 
  • Can I cancel my order? All orders are date and time stamped. Because we like to package right away, you have 1 hour after ordering to cancel your order. After 1 hour, your order may already be in the mail and no refunds can be given. 

 

 

Policies updated October 2018.